secure web gateway evaluation criteria

Secure Web Gateway Evaluation Criteria: Top Reasons Why They Don’t Work & What You Can Do About It?

Choosing the right cybersecurity platform? Here is how much time should I spend on Secure Web Gateway Evaluation Criteria? What features should you look for?

Secure Web Gateway Evaluation Criteria

Secure Web Gateway Evaluation Criteria are crucial. It is the foundation of your security architecture and a critical component of your overall network security. The SLA and the performance level are specific to the organization, depending on its risk tolerance, the sensitivity of data it handles, and compliance requirements.

The SLA in a SaaS model is typically much lower compared to traditional software products. Most of the SaaS providers offer low-end SLAs with limited business hours support. It makes sense from a cost perspective as customers are paying for access and not for service.

Secure Web Gateways Criteria

What should I look at while evaluating Secure Web Gateways? Look at the following parameters:

Performance Level

Look at the performance level of the Secure Web Gateway. For example, is it able to handle a large volume of traffic or is it limited to a certain number of users? 

What are the typical transaction rates and response times per user?

Are there any limits on the number of concurrent users?

Availability Level

Look at the availability level of the Secure Web Gateway. For example, what is the uptime SLA?

What is the typical availability by year? Is there a planned outage for maintenance or upgrades?

If yes, how long does it take for maintenance to be completed? What are the steps to get a new IP address if my existing one becomes unusable? Are there any service level agreements (SLAs) in place for performance and availability?

List all services that are part of SLAs. Is my data safe in case of a service disruption or outage? Is data encrypted at rest or in transit?

How long is my data retained before being destroyed? Who has access to my data if there is an outage or service disruption? Are there redundant systems in place to minimize the impact of outages or service disruptions?

How quickly can I be up and running if there is an outage or service disruption? Are there incident response plans in place for various types of possible outages or service disruptions (e.g., DDoS)? Are there contingency plans in case availability cannot be guaranteed by design (e.g., isolated environments)?

Is failover built into your system architecture in case a device fails? If yes, can I switch to another device automatically without downtime for users and will it affect performance SLA commitments (if any)? What happens if an entire data center goes down; how quickly will I be able to restore service from another location? 

SWG Evaluation Parameter Importance

It is important to understand that for a SaaS-based product, the SLA only covers the availability aspect. Whereas for an on-premises product, it covers both availability and performance. So, it is recommended to review the SLA before signing up for any service.

Also, in case you are evaluating multiple products or are evaluating a free trial, then we have given some pointers. This will help you evaluate Secure Web Gateways effectively. These pointers will be useful if you are evaluating a free trial as well.

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